Articles on: General Questions

Changing or Editing a Trip

If you need to change things like pictures, descriptions, booking details, schedules or departure times, change tickets, or any other default settings, the place to do this is Settings > Resources > Trips:

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Once the default trip settings are open, you will be on the General tab:

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There are several tabs in the default settings. Here's an overview of what each tab contains. Please explore each tab to see what is contained.

General: This tab contains the name, description, booking details, location and tax rate. It also has checkboxes used to disable this trip for all/internal/TripShock.
Media: This section is a place to add or change the main image, additional images, or the youtube video ID.
Tickets: These are the tickets that are sold for this trip as well as the default price, availability, duration, description, and ability to set it for internal use only. You can also choose to require names here.
Options: This is the place to add options. Options can be a variety of things ranging from simple questions to add on items sold in conjunction with a trip like go pros or insurance.
Availability: This sets default availability for the trip like your operational dates, default close out time, cut off (for 24HRs or more) and days of the week of operation for this trip.
Schedule: These are the schedules or departure times allowed for customers to book. You can add, remove or disable them by default from here as well as set max and minimum tickets by time. If you use schedules, make sure use schedule is checked on the top of this tab.
Equipment: This is the equipment available for this trip, as well as it's order, max tickets, and descriptions.
Marketing: This section is commonly used to set a custom text message for each trip that is sent out with the confirmation text message. You can also add messages to different portions of the booking portal here.

Updated on: 25/03/2025

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