Switching from Authorize.net to Stripe
Switching from Authorize.net and a traditional merchant services to Stripe at WaveRez is a simple process. This article will outline the steps that need to be taken and any tips for a smoother transition.
Using Stripe instead of a traditional credit card processor comes with some benefits. Stripe is an all in one solution to CC processing. There is no need for a gateway (authorize.net) and separate merchant services account, so everything is one place. By using Stripe, you'll also have the option to use the Terminal, which is a wireless CC chip reader with tap to pay. You can even use several readers at the same time. They have a clean and advanced user interface that is packed with metrics and reports to make it easier to get a granule or zoomed out overview of finances. Stripe's fee's are also competitive at 2.9% +$.30 a batch. Billing is also automatic with Stripe and WaveRez. No more invoices to remember to pay, it all happens automatically.
You'll need to notify WaveRez support that you'd like to switch to Stripe for your all in one credit card and gateway processing. We will send you a unique link to create your account with Stripe. This link MUST be used to sign up with Stripe. It will ensure that your account can be connected to WaveRez.
Keep in mind that once you switch processors on WaveRez, you will not be able to process refunds normally for any transactions that occurred before the switch. Refunds for old transactions can be processed on Authorize.net directly and will not reflect on the order details. WaveRez support can assist you with this process.
You will use the link that we provide to begin creating your account with Stripe. This process is simple and they will ask for some owner information and business information. It can all be completed online in less than an hour. Sometimes Stripe will ask for additional information to verify your business. They will notify you of this by email and request the necessary documentation to verify your business.
After you're done using the link that we provide to sign up with Stripe, let us know and we will check for your account on our dashboard to make sure everything is ready to go.
You don't have to sign up for Stripe and switch your processor the same day. You can sign up for your Stripe account and then we will request from you a day and time that you'd like to get switched over. Once we submit the Stripe connection, the Authorize.net connection will be broken. All new transactions will go through your Stripe account instead. This switching process takes a WaveRez support team member less than 1 minute to complete. We will then test the connection and notify your business of successful completion as well as a reminder of the restriction on refunds for prior transactions.
Everything else will look and function the same after the switch on WaveRez, with the exception of the screen where you normally type the CC information. The new CC screen is improved, and moves automatically to the next field (CC, CSC, Expiration, zip code) when finished.
Refunds can be processed on your old account for transactions that were not done through Stripe. We do recommend switching in the off or off-peak season for ease of use. You can follow the steps below to refund an old transaction from prior to the switch or you can contact support@waverez.com for assistance.
Again, these refunds will not show on WaveRez. The WaveRez order will look like no refund has been given. I usually suggest putting a screenshot link in the partner notes of the refund on Authorize.net for your own record. Also as you go, a sheet with date/amount/orderID/order arrival date might be the most helpful to correct your reports at the end of the year.
To refund inside of Authorize.net, you need to:
login at: https://login.authorize.net/
Next go to Transaction search and search for the transaction by last 4 of CC or name. Make sure your drop down for settled vs unsettled is correct. Unsettled transactions are those that are still pending (since previous day at 6pm).
Click on the transaction ID that needs the refund:
Click refund on the pop up:
Another window will open where you can change the refund amount and send the customer a receipt from Auth.net:
The Benefits
Using Stripe instead of a traditional credit card processor comes with some benefits. Stripe is an all in one solution to CC processing. There is no need for a gateway (authorize.net) and separate merchant services account, so everything is one place. By using Stripe, you'll also have the option to use the Terminal, which is a wireless CC chip reader with tap to pay. You can even use several readers at the same time. They have a clean and advanced user interface that is packed with metrics and reports to make it easier to get a granule or zoomed out overview of finances. Stripe's fee's are also competitive at 2.9% +$.30 a batch. Billing is also automatic with Stripe and WaveRez. No more invoices to remember to pay, it all happens automatically.
Before you Begin
You'll need to notify WaveRez support that you'd like to switch to Stripe for your all in one credit card and gateway processing. We will send you a unique link to create your account with Stripe. This link MUST be used to sign up with Stripe. It will ensure that your account can be connected to WaveRez.
Keep in mind that once you switch processors on WaveRez, you will not be able to process refunds normally for any transactions that occurred before the switch. Refunds for old transactions can be processed on Authorize.net directly and will not reflect on the order details. WaveRez support can assist you with this process.
Stripe Account Creation
You will use the link that we provide to begin creating your account with Stripe. This process is simple and they will ask for some owner information and business information. It can all be completed online in less than an hour. Sometimes Stripe will ask for additional information to verify your business. They will notify you of this by email and request the necessary documentation to verify your business.
After you're done using the link that we provide to sign up with Stripe, let us know and we will check for your account on our dashboard to make sure everything is ready to go.
Switch Day
You don't have to sign up for Stripe and switch your processor the same day. You can sign up for your Stripe account and then we will request from you a day and time that you'd like to get switched over. Once we submit the Stripe connection, the Authorize.net connection will be broken. All new transactions will go through your Stripe account instead. This switching process takes a WaveRez support team member less than 1 minute to complete. We will then test the connection and notify your business of successful completion as well as a reminder of the restriction on refunds for prior transactions.
Everything else will look and function the same after the switch on WaveRez, with the exception of the screen where you normally type the CC information. The new CC screen is improved, and moves automatically to the next field (CC, CSC, Expiration, zip code) when finished.
Refunds for Previous Authorize.net Transactions
Refunds can be processed on your old account for transactions that were not done through Stripe. We do recommend switching in the off or off-peak season for ease of use. You can follow the steps below to refund an old transaction from prior to the switch or you can contact support@waverez.com for assistance.
Again, these refunds will not show on WaveRez. The WaveRez order will look like no refund has been given. I usually suggest putting a screenshot link in the partner notes of the refund on Authorize.net for your own record. Also as you go, a sheet with date/amount/orderID/order arrival date might be the most helpful to correct your reports at the end of the year.
To refund inside of Authorize.net, you need to:
login at: https://login.authorize.net/
Next go to Transaction search and search for the transaction by last 4 of CC or name. Make sure your drop down for settled vs unsettled is correct. Unsettled transactions are those that are still pending (since previous day at 6pm).
Click on the transaction ID that needs the refund:
Click refund on the pop up:
Another window will open where you can change the refund amount and send the customer a receipt from Auth.net:
Updated on: 25/03/2025
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