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Articles on:Video Tutorials
All the videos tutorials live here. You can use the search to find something specific.

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  • Video Tutorials
  • Calendar Controls: Ticket Control
    In this video we go over how to use Ticket Control and what it's used for. I also cover some further insights into this powerful and useful control.Some readers
  • Calendar Controls: Business Hours
    In this video we cover how to adjust business hours by date range via calendar controls.Some readers
  • Calendar Controls: Open/Close Equipment
    In this video, we go over how to use the Calendar Control Open/Close Equipment to adjust equipment availability.Some readers
  • Customer Order: Changing Departure Day, Time, and Duration of Trip
    Some readers
  • Matrix View: How to Enable/Disable Departure Time
    In this video we go over how to enable or disable departure times or schedules.Few readers
  • Calendar Controls: Open/Close Schedules
    In this video, we go over how to use the Calendar Control Open/Close Schedules. This control is easy to use and easy to reverse. When trying to close all tickets at one or many times, this is the control we recommend using. We do not recommend using open/close tickets to open or close times because it's not as easy to reverse if something were to change or be mistakenly edited.Few readers
  • Calendar Controls: Schedule Settings Control
    In this video, we cover how to use the schedule settings control and what this can be used for.Few readers
  • Admin Resources: Adding a Ticket to Existing Trip
    In this video we go over how to add additional tickets to an already existing trip.Few readers
  • Calendar Controls: Open/Close Tickets
    In this video, we go over how to use the Calendar Control Open/Close Tickets. Open/Close Tickets is best used to stop sell of specific tickets at specific times and/or date ranges.Few readers
  • Calendar Controls: Option Control
    In this video, we cover how to use option control and what this control can be used for. *Option control pricing & availability does sync with TripShock.Few readers
  • How to Make a New Reservation: Creating New Reservation from Icon
    How to make a new reservation from the new reservation icon (plus symbol) from any page.Few readers
  • Admin Resources: Creating a New Trip
    This video goes over how to create a new trip or listing from scratch!Few readers
  • Calendar Controls: Disable Trips for Online Booking
    In this video, we go over how to use Calendar Controls Disable Trips for Online Booking to disable your online booking throughout a date range.Few readers
  • Customer Order: How to Cancel an Order
    In this video, we go over how to cancel an order.Few readers
  • Overview of Payment Types
    This video explains the different types of payment types and how to access them.Few readers
  • Customer Order: Reservation Status Types and How to Change Them
    Few readers
  • Admin Resources: Settings - System Setup - Configurations Overview
    In this video we go over all the configuration settings for the system.Few readers
  • Daily Manifest: How to Access an Order
    Few readers
  • Managing Promo Codes
    This video covers how to create and manage promo codes.Few readers
  • Customer Order: How to Apply Promo Codes
    This video explains how to apply promo codes to orders.Few readers
  • Customer Order: Overview
    Few readers
  • Matrix View: Overview
    Few readers
  • Adding Payment From Daily Manifest
    This video covers how to add a payment from the daily manifest view.Few readers
  • Admin Resources: Creating New Equipment
    In this video we go over how to create new equipment.Few readers
  • Calendar Controls: Equipment Control
    In this video, we cover how to use Calendar Controls Equipment Control.Few readers
  • Matrix View: How to Enable/Disable Equipment
    Few readers
  • Admin Resources: Adding Custom Option to Trip
    In this video we go over how to create a custom option for a trip. Custom options can be used for a variety of things, like Go Pro rentals, photo packages, and even basic questions that need to be answered prior to a trip.Few readers
  • Daily Manifest: Sending an SMS/Email
    This video explains how to send a text or sms or email to customers. There is also an associated article that explains this step by step here.Few readers
  • How to Make a New Reservation: Creating Order with Comp Ticket
    In this video, we go over how to create comped reservation.Few readers
  • Admin Resources: Reports
    In this video we go into an overview of our reports.Few readers
  • Matrix View: How to Enable/Disable Online Bookings
    This video covers how to enable or disable online bookings. This will disabled or enable online booking for both your personal booking portal as well as TripShock's online orders.Few readers
  • How to Access a Customer Order
    The following video is an overview of how to access a customer's order.Few readers
  • Daily Manifest: How to Check-in a Customer
    Few readers
  • Matrix View: Change Hours of Operation for the Day
    This video explains how to change the hours of operation for just the day, from the matrix view.Few readers
  • How to Make a New Reservation: Creating Reservation from Matrix View
    In this video we look at how to create a reservation from the matrix view.Few readers
  • Customer Order: Resending Email/Text Confirmation
    This video explains how to resent email or text confirmations from inside an order.Few readers
  • Calendar Controls: Overview Video
    In this video, we go over an introduction and overview of Calendar Controls. This video is the place to start when learning to use Calendar Controls. It contains important notes about each control and it's use case.Few readers
  • Matrix View: How to Adjust the Number of Tickets
    Few readers
  • How to Make a New Reservation: Walk Up
    In this video we go over how to make a new reservation internally.Few readers
  • Daily Manifest: Overview
    Few readers
  • How to Setup the Receipt Printer
    This video goes over how to setup a receipt printer from start to finish. This is also the recommended way to troubleshoot a printer that is not working correctly.Few readers
  • Customer Order: Adding Reservation to Existing Order
    Few readers
  • Daily Manifest: How to Collect Payment
    This video explains how to collect payments from the daily manifest view.Few readers
  • Admin Resources: Orders Page
    In this video, we review the orders page and the multiple tools on this page to help narrow down a selection of orders by different preferences.Few readers
  • Matrix View: Legend of Colors
    This video covers all the different colors and their meanings on the matrix view.Few readers
  • Adding Payment In an Order
    This video explains how to add a payment to an existing order.Few readers
  • Matrix View: Creating a Booking
    This tutorial explains how to create a new booking or new order.Few readers
  • Admin Resources: Creating & Managing Users
    In this video, we go over how to create a new user and manage that users privilege's within the system.Few readers

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