Overview
When your WaveRez account is migrated to V2, only the main admin user is immediately able to log in. All other users — staff, crew members, or additional admins — exist in the system but cannot access it until the main admin activates each one individually. Activation involves the main admin setting a new password for each user, which must then be shared with that person directly. This is a one-time step required after migration; new users added after migration do not require this process.
Prerequisites
Before completing the steps below, confirm the following:
Your WaveRez account has been migrated to V2 by the WaveRez support team.
You are logged in as the main admin user (the primary account login).
⚠️ Only the main admin user can activate additional users. If the main admin cannot log in after migration, contact the WaveRez support team at [email protected] before proceeding.
Step-by-Step Instructions
From the left navigation menu, click General to expand the section.
Under General, click System Setup to expand that section.
Click Users. The Users screen will load, displaying a list of all users associated with your account. Each user is shown with their username and email address. Users who have not yet been activated will display an Add User button to the right of their name.
The screenshot below shows the Users screen. The left navigation displays General > System Setup > Users. Each row lists a username and email address. Users who are already active show a label such as main user or crew member. Users who still need activation show a teal Add User button on the right side of their row.
Locate the user you want to activate and click Add User next to their name.
A confirmation dialog titled Add User to New Admin will appear. This dialog contains an orange warning banner confirming you are adding this user to the new admin, and a Set password text field.
The screenshot below shows the Add User to New Admin dialog box. It contains an orange warning banner at the top, a Set password input field in the center, a list of password requirements below the field, and Cancel and Add User buttons at the bottom right.
Enter a password for the user in the Set password field. The password must meet all of the following requirements:
12 characters minimum length
Contains at least 1 number
Contains at least 1 lowercase letter
Contains at least 1 uppercase letter
Contains at least 1 special character or non-leading/trailing space
Click Add User to confirm. The dialog will close and the user will be activated immediately.
Share the password you set with the user directly. WaveRez does not send an automated notification — the user will not receive an email. You must communicate their login credentials to them manually.
Repeat steps 4 through 8 for each additional user who needs to be activated.
Expected Outcome
Once activated, the user can log in to WaveRez V2 immediately using their existing username and the password you set. After logging in, the user can change their own password through their account settings. There is no delay or approval step after activation — access is granted as soon as Add User is clicked and confirmed.
Troubleshooting
The Add User button is not visible next to a user's name. The user has already been activated and can log in. If they are still unable to access the system, they may need to reset their password or contact WaveRez support.
The Add User button is grayed out or unclickable. Confirm you are logged in as the main admin user. Additional users and crew members do not have permission to activate other users.
The password does not meet requirements. The Add User button will remain inactive until all password requirements are satisfied. Review all five requirements listed in the dialog and ensure the password meets each one before clicking Add User.
A user is not visible in the Users list. The Users screen has two tabs: Active and Inactive. If a user does not appear under Active, click the Inactive tab to check if they have been deactivated. If the user does not appear in either tab, contact WaveRez support — the user may not have been included in the migration.