What Happens When an Order Has Trips with Different Waivers

When a customer books an order that includes more than one trip, and those trips are configured to use different waivers, WaveRez sends the customer a single waiver email with one link. That link opens a landing page where each required waiver appears as its own card, and the customer must complete each waiver individually before they are considered fully signed in. On the partner side, the order Overview shows a separate Signed in Guests section for every trip on the order, each displaying the same waiver link. This article explains how the customer experiences the multi-waiver flow, what the partner sees on the order, and how to handle the most common customer confusion: the customer assuming they only had to complete one waiver.

When an order is placed with two or more trips that use different waivers, WaveRez sends the customer one waiver email containing one link. The email does not list each waiver separately, and the customer does not receive multiple emails. The single link opens a landing page where every waiver required for the order appears as a separate card.

This is different from how it might look on the partner side of the order. On the order Overview, each trip on the order has its own Signed in Guests section that displays the waiver link. When the order contains multiple trips, the link appears multiple times (once per trip), but it is the same link in every section. The customer only ever receives one link, regardless of how many trips or how many different waiver types are on the order.

After clicking the waiver link, the customer lands on a Complete Your Waivers page that displays one card per required waiver. Each card shows the waiver name, a representative image (if configured), and a status badge of Pending until the customer completes it.

The customer selects a waiver card to begin filling it out. When they open a waiver, the top of the screen displays both waivers as tabs with status badges (Not completed yet for any unfinished waiver). The customer fills out the selected waiver, signs it, and submits. After submitting, they return to the landing page or use the tabs at the top to switch to the next waiver. Each waiver must be completed individually. Completing one waiver does not auto-complete the other.

The customer's progress persists across sessions. If they complete one waiver and close the browser, they can return to the same link later and pick up from the second waiver without re-signing the first.

Each trip on the order has its own Signed in Guests section on the order Overview, regardless of whether the trips use the same waiver or different waivers. The waiver link displayed in each section is the same link in every case, but the way completed waivers attribute to each section depends on which waiver the customer signed.

If the order has two trips that use different waivers, each trip's Signed in Guests section tracks only the waiver assigned to that trip. A guest who completes the first waiver but not the second will appear as a signed-in guest card on the first trip's Signed in Guests section and will not appear (or will appear as not yet signed) on the second trip's section. The two waivers live independently in the system, even though they are tied to the same order.

If the order has multiple trips that use the same waiver (for example, two Jet Ski Rentals booked together with different equipment assigned to each), the order Overview still displays a separate Signed in Guests section for every trip. The same waiver link appears in each section. On the customer-facing landing page, this is dedupcated: the customer only sees one waiver card to complete, not one per trip. Completing that single waiver fulfills the requirement for both trips, and the signed guest card will populate on both trips' Signed in Guests sections.

The most common point of customer confusion with multi-waiver orders is the customer assuming they only need to complete one waiver. A customer who books two trips with different waiver requirements may click the link, complete the first waiver they see, and stop, believing they are done.

WaveRez displays both waivers on the landing page and uses the Pending and Not completed yet status badges to make the second waiver visible, but customers do not always notice. To reduce this confusion:

The behavior of waivers on a multi-trip order depends on whether the trips use the same waiver or different waivers. The summary below covers both cases.

In plain terms: every multi-trip order receives one email and one waiver link, no matter how many trips or how many waiver types are involved. The customer landing page consolidates the work for the customer (one card per unique waiver, not one card per trip), while the partner-facing order Overview always shows one section per trip, which can make the same link appear repeated. When the trips on an order use different waivers, each waiver must be completed independently and tracks independently on the Overview.