Overview
Your business phone number appears in more than one place, and changing it in one place does not update the others. Partners also describe this as changing the company phone, contact number, call us number, or the number customers see. The phone number shown on your WaveRez Booking Portal and in your email templates comes from one field: Phone in the Information section of the Configurations page. Waivers have their own separate phone setting, so update that too. If your number also appears on your website or your Google Business Profile, update those separately; WaveRez does not change them.
Prerequisites
You must have Partner administrator access to WaveRez Admin, including access to the Configurations page and to Waivers.
Update the Phone Number in Configurations
This updates the number on your booking portal and in your email templates.
Step 1 — Go to Settings > System Setup > Configurations. The page opens on the Account Settings tab.
Step 2 — In the Information section, change the number in the Phone field.
Step 3 — Click Save. The page refreshes and shows the updated information.
⚠️ The same section also has a field called Phone for SMS-Notifications of New Bookings. That is the number or numbers that receive text alerts when a new booking comes in. Customers do not see it. To change the number customers see, use the Phone field.
Update the Phone Number on Your Waivers
Each waiver has its own Phone field in its settings, which becomes the Call us button at the top of the customer's waiver page. You can edit it directly on a published waiver.
Step 1 — In the left menu, click Waivers and open the waiver.
Step 2 — On the waiver's Settings tab, change the number in the Phone field.
Step 3 — Click Save.
Repeat for every waiver you use.
Update Your Website and Google Business Profile
The phone number on your website and on your Google Business Profile is updated separately from WaveRez. Update the number on your website through your website editor, and update it on your Google Business Profile through Google.
Troubleshoot Phone Number Changes
Symptom: The booking portal shows the new number but the waiver still shows the old one.
Cause and resolution: Waivers have their own phone setting. Open each waiver, update the Phone field on its Settings tab, and save.
Symptom: You changed a phone number in Configurations but customers still see the old number.
Cause and resolution: You may have changed Phone for SMS-Notifications of New Bookings, which only controls where new-booking text alerts are sent. Change the Phone field in the Information section and click Save.
Symptom: Google still shows the old number.
Cause and resolution: Your Google Business Profile is separate from WaveRez. Update the number directly in your Google Business Profile.