The close out time is the latest time of day that a trip, and its equipment, can be out. Partners also call this business hours, closing time, close time, what time we close, or last booking time. WaveRez uses the close out time to decide which departures can still be booked: a ticket whose duration would run past the close out time cannot be booked. For example, if the close out time is 4:00 PM and a ticket's duration is 4 hours, the last time that ticket can depart is 12:00 PM. Each trip has its own close out time. To change it permanently, edit the Default Close Out Time on the trip's Availability tab. To change it only for certain dates, use Calendar Controls > Business Hours, which overrides the default for the date range you enter.

You must have Partner administrator access to WaveRez Admin to edit Trips and use Calendar Controls.

Use this when the change applies to every future day for a trip.

Step 1 — Click Resources in the left sidebar of WaveRez Admin, then click Trips. The Trips list page opens.

Step 2 — Click the trip whose close out time you want to change, then click the Availability tab.

Step 3 — Locate the Default Close Out Time field. Click inside the field to open the time picker and select your new close out time.

Step 4 — Save your changes. The new close out time applies to every future day for this trip, except dates where a Business Hours control has set a different close out time.

Step 5 — Repeat for each trip that should use the new close out time. Each trip has its own setting.

Use the Business Hours Calendar Control when the close out time should be different only for certain dates, for example later hours in summer or an early close on a holiday. Business Hours works per trip: you choose an activity and select a close out time for the date range you enter. It overrides the trip's Default Close Out Time for those dates only.

Step 1 — Open Calendar Controls > Business Hours.

Step 2 — Choose the activity (trip) whose close out time should change.

Step 3 — Enter the date range and select the close out time for those dates.

Step 4 — Apply the change. Repeat for each trip that needs the same hours, since Business Hours can only be set one trip at a time.

Symptom: Longer tickets cannot be booked late in the day, but shorter tickets can.

Cause and resolution: The longer ticket's duration would run past the close out time. This is expected. If you want later departures for that ticket, set a later close out time using the steps above.

Symptom: You changed the Default Close Out Time but some dates still use the old time.

Cause and resolution: A Business Hours control is set for those dates and overrides the default. Open Calendar Controls > Business Hours and update the close out time for that date range.

Symptom: You changed the close out time on one trip but another trip still closes at the old time.

Cause and resolution: Close out time is set per trip. Repeat the change on each trip.

For other reasons a time may show as unavailable, see Times Show SOLD on the Booking Portal.