In WaveRez, a trip's opening time is simply its earliest schedule time on the Schedules tab. Partners also call this the start time, first departure, first time slot, or what time we open. There is no separate opening time setting: when the earliest schedule time changes, the opening time changes with it.

The opening time is for display only. It does not control when guests can book. What guests can book is controlled by your schedule times, your Default Close Out Time, and your cut off settings. The Start of Next Day field on the Availability tab is a legacy field and does not set your opening time.

Changing schedule times does not affect orders that are already booked. Editing the time on a schedule row leaves the orders on it alone.

You must have Partner administrator access to WaveRez Admin to edit Trips.

Step 1 — Click Resources in the left sidebar, click Trips, and click the Trip.

Step 2 — Click the Schedules tab and make sure Use schedule is checked.

Step 3 — To open earlier, click Add schedule and enter the earlier departure in Time, filling in Cut Off Hour, Min Tickets, and Max Tickets to match your other time slots. Or change the Time on your earliest existing row. To open later, change the Time on your earliest row.

Step 4 — Click Save Changes. Your earliest schedule time is now your opening time.

Symptom: You added an earlier time but it does not show on the booking portal or matrix.

Cause and resolution: Check that the new row is not marked Disabled on the Schedules tab, that Use schedule is checked, and that you clicked Save Changes. Also check that the new time is not inside the Cut Off Hour for today.

Symptom: You changed the Start of Next Day field and nothing happened.

Cause and resolution: Start of Next Day is a legacy field. Your opening time comes only from your earliest schedule time. Use the steps above instead.

Symptom: You can't delete an early schedule time.

Cause and resolution: A schedule time that has orders on it can't be deleted. Contact WaveRez support if you need help removing it from future bookings. The existing orders stay on that time.