Orders & Bookings
Creating, editing, and managing orders in WaveRez Admin, including the order details screen, manifests, check-in, cancellations, and refunds.
By Amber1 author7 articles
Navigate the Order Details ScreenThis article explains every tab and field on the WaveRez order details screen so you can find and manage order information quickly.
Cancel and Refund Orders in WaveRezThis article explains how to cancel orders or reservations, process refunds, adjust pricing, and handle partial refunds in WaveRez Admin, and why cancellations and refunds are always two separate steps.
Create a New Order in WaveRezUse WaveRez Admin to create orders on behalf of customers — walk-ups, phone bookings, and internal reservations.
Create and Manage Promo Codes in WaveRez AdminStep-by-step guide to creating, configuring, and managing promo codes in WaveRez Admin — covers fixed and percentage discounts, Trip restrictions, time-of-day windows, date ranges, blackout dates, and TripShock channel availability.
Add a Payment to an Order with Quick PayHow to record or charge an additional payment on an existing WaveRez order, including final balances, tips, deposits, and other extra payments.
Move a Reservation to a Different Date, Time, or EquipmentHow to reschedule a confirmed order or reservation in WaveRez by moving each Trip to a new date, time, or piece of equipment on the Trips tab, what to do…
Apply a Promo Code in WaveRez: Online Checkout and Internal OrdersHow guests apply a promo code at checkout on the WaveRez Booking Portal, and how staff apply one during internal order creation or on an existing Order in WaveRez Admin.